SHIPPING, RETURNS, VAT & PAYMENT 

SHIPPING POLICY

All orders are being shipped through the transportation companies with which we are cooperating with. Most of our products are being sent within custom made foam boxes for safety during transfer.

 

*Shipments within Greece

Orders from Greece can be delivered via ELTA, Express Courier, Cargo or can be received directly from our company. Οι  παραγγελίες απο Ελλάδα μπορούν να αποσταλούν με Ελτα, Express Courier, Μεταφορική η να γίνει η παραλαβή τους στην εταιρία μας.

*International Shipments

International Orders can be delivered via Elta, Express Courier or Cargo depending the country and the weight / size of the order.  

*Combined Shipping

In case of multiple items order please contact us to offer you the best possible shipping charge for combined shipping.

​​RETURN & EXCHANGE POLICY​

There are no products on stock, all products are custom made and produced according to buyer preferences therefore returning an order is not often accepted unless there is a defect.   In case a return is accepted the product will be checked and a replacement will be sent. Refunding orders is not available. 

 

In order for the return to be accepted, the product has to:

  1. Be in the condition you received it. This means that the product is unused and is still in its packaging.

  2. The responsibility for the returning of the products is upon the customer till the products reach our hands.

  3. Before sending back an item the return has to be agreed and sent back within 10 days from the date of receipt. After the 10 days period no returns will be accepted.

  4. Buyer is responsible for shipping costs

Buyers before receiving  orders from transportation companies should check in front of the carrier for any possible damaged boxes and inform the company.

VAT POLICY​

All items bought from customers within EU (including Greece) are subjected to VAT 24% - unless buyer is a registered VIES Company - 'Ολες οι παραγγελίες που προέρχονται απο χώρες της Ευρωπαικής Ένωσης ( συμπεριλαμβανομένης της Ελλάδας) χρεώνονται επιπλέον ΦΠΑ 24% επι της αξιας.

International orders excluding EU are not subjected to Vat 24% 

Vat is charged on Check out

 

 

PAYMENT OPTIONS

Whether you got or not a Paypal account you can pay safe via credit card or your online balance via Paypal

Payment via Bank transfer as soon as you complete your order and choose the bank transfer option we will provide you the payment details & IBAN

Depending the amount of the order we can accept cash payment from customers located in Greece or even Western Union Payment from international customers

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